Terms & Conditions
Introduction
These Terms and Conditions set out how you (the User) can use this Site. Please read them carefully.
The Release and Flow Limited Privacy Statement is set out in a separate page and confirms how we use data relating to you and it forms part of these Terms.
These terms may change and the terms in force will be displayed on this page.
Use of this Website
This website is owned and operated by Release and Flow Limited. By accessing this website and by booking any of our services, you are consenting to our Terms and Conditions as set out below. Should you not wish to accept the Terms and Conditions of this Site in full you should cease using this Site immediately.
This website will be referred to as the “Site”. All visitors to the site will be referred to as “user” “you” or “your”. As a user, you will be bound by these Terms of Use which may also be referred to from time to time as “Terms and Conditions” or “Terms”. The terms “we” “us” and “our” refer to Release and Flow Limited. Accessing and using the Site constitutes acceptance of the Terms of Use.
By using this Site you agree to the Terms and Conditions without modification. We reserve the right to amend the Terms of this Site and on doing so we will update these Terms and Conditions.
You must not copy, share or disseminate the information on this Site which is subject to copyright for which all rights are reserved.
This Site is directed to people residing in the United Kingdom. We do not represent that the content will be available or appropriate in other locations. This Site is written in English and we do not take responsibility for any translations which are applied to this Site.
In using this Site you may encounter comments and/or content supplied by other users. The information contained within user comments is not verified or approved by us. The views expressed by other users on the Site do not represent our views or values.
Website Information
The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including and without limitation - indirect or consequential loss or damage or, any loss or damage whatsoever arising from loss of data or profits arising out of or, in connection with the use of this website, including but not limited to viruses or other unintentional contamination.
From this website you are able to link to other websites which are not under the control of Release and Flow Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
Every effort is made to keep the website updated and running smoothly but Release and Flow Limited takes no responsibility and will not be liable for the website or our booking service being temporarily unavailable due to technical issues beyond our control.
Site Operation
Release and Flow Limited do not guarantee the availability of any Site or content. We reserve all rights to withdraw, suspend or restrict the content at any time for any reasons. Where possible, we will give you reasonable notice if the Site is to be suspended.
We do not guarantee that this Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
Intellectual Property Rights
This Site contains intellectual property created and owned by Release and Flow Limited unless otherwise stated. The Intellectual Property includes all content on the Site. Content means any text, graphics, audio and video and also extends to the page layouts of this Site and any social media channels and emails. All photographs and videos on this website and the connected social media channels @releaseandflow are subject to copyright.
You may not use our intellectual property in any way. This includes but is not limited to republishing or sharing any text, graphics, audio and video and also extends to the page layouts of this Site and any social media channels and emails.
Should you wish to utilise the content on this Site please contact ginevra@releaseflowyoga.com to make your request. You must receive written permission to repurpose, copy and/or modify any content on this Site, or content which is shared to you by email or on social media.
If you are granted permission to share content from this Site or our social media channels please link back to the specific website page and let us know that you have shared the piece so that we can share your piece with our audience.
For all copyright requests please contact Ginevra via ginevra@releaseflowyoga.com.
Refund and Cancellation Policy for all Services
The following sections outline our refund and cancellation policies for all pre-booked private 1:1's, workshops, events, and group sessions whether prepaid online or via invoice.
Private 1:1's Offering
Including but not limited to Connection to Heart Yin Yoga Sessions, Empowered Self-Inquiry with Tarot, 1:1 Moon Circles and Sabbat Rituals.
Should you need to cancel or postpone your session for any reason, notification should be made in writing to ginevra@releaseflowyoga.com. Where cancellation or postponement is made with less than 48 hours notice before the session, a cancellation fee will apply; this will be 100% of the total cost of the services.
In the unlikely event that we as the provider need to cancel, we will notify you as soon as is reasonably practical and you will be offered the option to reschedule or a refund.
Private 1:1's 12 Session Offering
Private 1:1 booking for the 12 session offering require full payment for all 12 sessions at the time of purchase or via payment plan over a three month period (Pay in Three Policy). All sessions must be booked in advance, with sessions to be held either weekly or bi-weekly. Should you need to cancel or postpone your session for any reason, notification should be made in writing to ginevra@releaseflowyoga.com. Where cancellation or postponement is made with less than 48 hours notice before each individual session, a cancellation fee will apply; this will be 100% of the total cost of the services.
Where 48 hours’ notice has been given, we can reschedule the missed session within the month affected, if we can agree on a viable date and time that works for us both. Missed or unused (whether cancelled or postponed) sessions cannot be carried over or rescheduled outside of the month they were due to take place. The full payment for the 12 sessions is required regardless of whether you attend or not, or whether we reschedule. The only exception to this is in the unlikely event that we as the provider need to cancel, we will notify you as soon as is reasonably practical and you will be offered the option to reschedule or a refund for the session affected.
Workshops, events and group sessions
Including but not limited to Group Yoga Sessions, Group Moon Circles and Sabbat Rituals, Corporate Sessions.
Full payment must be made to secure your booking for a workshop, event or group session. Workshops, events, and group sessions are non-refundable after 14 days of purchase. Where cancellation or postponement is made after 14 days of purchase, a cancellation fee will apply; this will be 100% of the total cost of the services.
If the workshop, event or group session is due to take place within 14 days of purchase, should you need to postpone, you can do so up to 7 days prior to the scheduled start date. Should you need to cancel, you can do so up to 7 days prior to the scheduled start date and be issued a refund (less a 15% admin fee). Where cancellation or postponement is made less than 7 days prior to the scheduled start date, a cancellation fee will apply; this will be 100% of the total cost of the services.
All cancellations and postponements should be made in writing to ginevra@releaseflowyoga.com.
If in the unlikely event that we as the provider need to cancel, we will notify you as soon as is reasonably practical and any monies that have been paid to date will be returned to you via BACS transfer within 14 days of the confirmed cancellation. Release and Flow Limited is not responsible for any costs, such as transportation, accommodation, or any additional loss.
Cookies Notice
Our Site enables script (e.g. cookies) that is able to read, store and write information on your browser and in your device. Cookies do not typically include identifying personal information but cookies may also be linked to personal identifiers which are stored about you, such as your IP address, session details and browsing activity.
We use cookies for a number of functions including to retain your user preferences, store information from elements of our Site such as shopping carts, and to provide anonymised tracking data to third party applications such as Google Analytics. These cookies are likely to be analytical/performance cookies or targeting cookies. We also use the information to deliver content, maintain security, enable user choice and to improve our Site. You can reject all non-essential processing by choosing to accept only necessary cookies.
In general, cookies should make your browsing experience better. You may prefer to disable cookies which you can do by disabling cookies in your browser. We suggest following the steps via the ‘Help’ tool of your browser. Please note that if you change your browser settings to block all cookies (including essential cookies) you may not be able to access some or all of our Site.
Except for essential cookies, all cookies expire within a reasonable period of time.
Types of cookies which may be used:
Session cookies - These cookies only last as long as your online session and they disappear once you close your browser.
Persistent cookies - These cookies stay on your device after your browser has been closed and remain for a specific period of time. These types of cookies help us to remember your preferences for next time and they may also track your activity. For example, if you join our website via an affiliate link, cookies will track your activity if you return at a later date and make a purchase.
Strictly necessary cookies - These cookies let you into our website. Without them we can’t deliver our website to you. There is certain information that our website has to collect in order to perform. An example would be the use of your login information, without it you cannot gain entry to password protected content.
Functional cookies - These cookies help us to personalise your experience on our Site by remembering your preferences and settings. An example of this may be that our Site may remember if you’ve visited before so that you don’t get a pop-up if you’re not a new visitor.
Performance cookies - These cookies help us to ensure that our website is working properly and allows us to fix any errors.
Advertising cookies – We may use advertising cookies to track your activity and then send you targeted advertising.
Jurisdiction and Dispute Resolution
These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction for any matter and proceedings arising out of the use of this Site.
It is intended that all disputes can be resolved with good faith between the parties. Should it not be possible to resolve a dispute then the dispute shall be referred to mediation.
Miscellaneous
Whilst using this Site you may provide personal information about yourself including your name and email address. When providing these details, you agree to provide accurate and up to date information.
For the avoidance of doubt these Terms stand as terms only, there is no intention to create a contract.
If you have any questions or comments about our Terms and Conditions, please contact us via email ginevra@releaseflowyoga.com.